Returns & Exchanges


We pride ourselves on providing the highest quality of customer service, and are committed to offering product you can use and love forever. However, we know that sometimes a return or exchange is necessary, and we will do everything we can to make sure you love what you have. We care about your satisfaction and our Customer Care  Team are always here to help.



We hope you love your Couleur Nature items. If you're not completely satisfied with your online purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product. Proof of purchase is required for a refund.Couleur Nature does not accept returns on the following items: final sale items. Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent with postage due will be returned to sender. To return an item, simply call our Returns Department at (866) 623-6826 for a Return Authorization, then repack and return your package to:


Couleur Nature Returns Department
13741 Danielson Street , Suite E
Poway, CA 92064



Please note that Sale items are Final Sale, and are not returnable or exchangeable except for manufacturing defect. Should you have any questions, please contact our Client Services team at (866) 623-6826 or Our Client Services team is available Monday through Friday from 8:00 am to 4:00 pm (PT).